SHIPS IN AN INSULATED BOX WITH A 24 oz ICE PACKS. Please be aware of the DATE and TIME of delivery so that you’re going to be present to receive your order that suggests refrigeration at the time of delivery. Our goal is to get your ITEM to you in line with the shipping option you chose, it is inconceivable for us to regulate its storage condition after it gets on your porch or inside your mail box. VSL ships SHIPS WITH AN ICE PACK on Monday, Tuesday, and Wednesday. VSL#3 is all the time refrigerated in our store and ships strait form the refrigerator. It is OK for an ICE PACK to be melted or even worm ( for a short time period) and at the time of delivery. VSL is freeze-dried and may also be without refrigeration for up to 2 weeks without adversely affecting the potency of the good bacteria for up to 2 years. New bottles come with safety rings and without the seal. International buyers are accountable for all customs fees. LONG EXP. DATE Thank you for having a look.