Thank you for looking at
our listing! Supplement Edge is an online nutritional supplement company
located in Maine.
**BY PLACING AN ORDER YOU AGREE TO THE FOLLOWING**
- Shipping is
free for the continental U.S. only! This means We will be able to ship to the lower
48 states for free. If you live outside
the continental U.S. you’ll be charged shipping. Any
taxes or duties for orders outside the U.S. are the responsibility of
the customer to pay.
- All orders are
shipped within 24 hours except for weekends and holidays.
received before 3pm Eastern time will be shipped out the same day.
Weekends and holidays excluded.
- We are a business
selling on eBay. Our normal hours of operation are Monday-Friday
9am-5pm Eastern time. We ship orders and answer messages all over
these times only.
- Messages are
answered twice daily so please be patient. We will be able to answer all
- Shipping is
free! All orders under 13 ounces will be shipped via USPS First
Class Mail. All orders 14 ounces and over will be shipped using one
of the following- USPS Parcel Select, USPS Priority Mail, UPS Ground or
UPS Sure Post.
- We ship from
Maine. Shipping times vary depending on locations.
- We do offer a 2-day
expedited shipping service. If you wish to have your package by a certain
date, we suggest using an expedited service. There’s no delivery
guarantees with the standard free shipping.
All US orders are
shipped via USPS First Class, USPS Priority Mail, UPS Ground, UPS Sure Post,
UPS 3 Day Select or UPS 2 Day Air. Orders shipped using USPS can be tracked on
their website. Orders shipped using UPS can be tracked at their
website. Orders are typically shipped within 24 hours, except for
weekends and holidays. Priority Mail Packages typically arrive in 2-4 business
days. USPS First Class, UPS Sure Post and UPS Ground packages typically arrive
in 5-8 business days. Online tracking is available for all packages excluding APO/Military.
For APO/Military packages, you may request a copy of the shipping label to
confirm the shipment date and mailing address. The vast majority of
APO/Military orders arrive within 15-30 days, depending on the class of service
Please allow 48 hours
after your package has shipped before seeing movement through the USPS or UPS
system. Once your package has shipped, you’ll be emailed a shipping
confirmation. This email will provide your tracking number.
Whilst issues with
shipments are rare, infrequently the packages may be delayed or damaged upon
arrival. If the package arrives damaged, We will be able to replace your product
free of charge. In order to do so, we must receive a picture of the
damaged product within 72 hours of receiving the package. Claims sent
after this time frame will be denied. If your package is lost or delayed,
We will be able to reship you a replacement. Replacements will be shipped only after
the package has been verified lost or delayed for 14 days from the shipment
date. We will be able to not reship packages before this timeframe, sorry.
This information will be verified via the package tracking number.
Packages scanned delivered at the address on the package will not be refunded
or reshipped because of the package being lost or missing.
Returns are accepted
within 30 days of delivery. Sorry, returns aren’t accepted on open or