Shipping Cost or Free Shipping Information:
shipping cost or free shipping service is only for the customers
from Canada or the lower 48 United States by Canada Post, USPS or
the united statesGround. Customers from other areas or needs other shipping
ways, please contact us.
from Guam, Puerto Rico, Virgin Islands, American Samoa, Alaska,
Hawaii, PO Boxes, APO/FPO addresses or other countries/areas, there
WILL be extra shipping costs, please contact us for more detailed
make sure your address is valid for both UPS and USPS services. Any
costs incurred as a result of incorrect or undeliverable address should
be undertaken by buyer.
Handling Time: Shipping
is usually made in 1-3 business days after payments cleared. Orders
are processed from Monday-Friday; Not on the weekends & public
Sales tax / Customs
sales taxes or Customs duties don’t seem to be included. If came out, they
must be undertaken by the buyer.
Damage In Shipping: Email
or call us First! We can work with you to get the case resolved in
the fastest method.
If you don’t seem to be 100% happy with your purchase, please
contact Us. Please don’t directly opened a request or case without
informing us, or else, We can do some discounts on the warranty and
other sales-services later on. Hope for your understanding.
Returns & Exchanges
returns must be made within 14 days of delivery date. Items must be
in new, unused condition, with all original materials included with
the shipment. A partial refund may be applied for opened or damaged
items, depending on the condition.
returned under the buyer’s remorse: The return shipping fee must be
covered by the buyer; The original shipping cost will also be
deducted from the refund. 15% restocking fee of the items purchase
price will be charged.
that are the result of our seller’s error: Buyer will receive a full
refund of the item as well as shipping charges
returns require a RA (Return Authorization) number that will be
given by our seller. Please contact with us at first for more
Defective & Damaged Products
product was received damaged or not as described, please send us
some pictures or videos, so we could well understand your problem,
then solve them for you ASAP. But even so, it’s much helpful for us to
claim with UPS, remind our related department to pay much more
attention to packaging later on. Hope for your understanding.
or refund of defective or damaged products can only be returned in
exchange for the exact same product, or else, the purchase price
will be refunded back to your original payment method.
an item is received damaged, customer service must be contacted
within 7 days of receiving your item. All returns require a RA
(Return Authorization) number as above.
months’ warranty for the machines, not for the consumables. We stand
at the back of our products all the item, so although your warranty period
has expired, you’ll still seek for service or technical support
from us with low cost.
warranty shipping cost to us is responsible by buyer.
shipping cost to buyer is responsible by the seller.
committee to the customer satisfaction and want to bring you the
best purchase experience. If there is any problems, please contact
us ASAP. If not, please leave us a positive feedback as it’s very
important for us. Thanks very much.